Process improvement: what is it, why is it important, and how is it done?

AJR Am J Roentgenol. 2010 Feb;194(2):461-8. doi: 10.2214/AJR.09.3213.

Abstract

Objective: The purpose of this study was to provide enough information so beginners can feel comfortable starting and completing a simple radiology process improvement project.

Conclusion: Medical practices (including radiology departments) need to address outstanding quality and safety issues that threaten their patients. Addressing these issues improves patient care and operational efficiency. We provide a review of our approach to process improvement and the established improvement methods. Many organizations and companies are available to support medical practices as they enter this field.

MeSH terms

  • Diagnostic Errors / prevention & control
  • Humans
  • Organizational Culture
  • Organizational Objectives
  • Process Assessment, Health Care*
  • Program Development
  • Program Evaluation
  • Quality Assurance, Health Care*
  • Radiology Department, Hospital / standards*
  • United States